For supports requests regarding the player use the “Contact support” function from the help menu of the player.
Windows/Apple macOS: Use “Contact support” in the “Help” menu
iOS/Android/Kindle: Use “Contact” on the “Help” view
SmartTV: Use “Request related to other technical issues” on this page
It is strongly recommended to sign in before using the “Contact support” function
Please provide the information below as detailed as possible.
Please describe your issue as detailed as possible. Include information about the device you are using and when exactly the error occurs. If you receive an error message, include the exact text of the message or add a screenshot of the error using the upload function below.
Use this request only for non-technical requests or inquiries, e.g. requests for additional content, pricing questions, etc. Make sure to describe your request as detailed as possible and include any information which might help us to give you a speedy response.
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Your support request has been sent.
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